Shipping policy

Shipping Information

At NECSS, we want to provide you with clear and comprehensive information about our shipping procedures:

  1. Shipping Destinations: We ship to many international locations. 

  2. Delivery to Residential Addresses: All packages dispatched to residential addresses are designated as "No Signature Required." The carrier driver will use their discretion to determine the most suitable location for package placement. In the event of theft or misplacement, resolution lies between you and the carrier. While we will offer assistance to the best of our ability, we cannot accept liability for any loss, as it is beyond our control.

  3. Lost Orders: In cases where your order is lost during transit by the carrier, we will initiate a claim process. Please note that we will neither re-ship your order nor issue a refund until the claim has been successfully processed or until the package is returned to our facility. Past experiences have shown that some customers received both the original package and the re-shipment and attempted to retain both. For this reason, if you require the items before the claim's completion, you will need to place an additional order. Once we receive reimbursement from the carrier for the lost package or if the package is returned to us, we will reimburse you for the original order. We regret that the use of the good faith system is no longer feasible in this industry.

  4. Shipping Lead Time: We understand the importance of timely delivery. Typically, our orders have a lead time of one to two weeks before they are ready to ship. Please take this into account when planning your purchase.

  5. Order Cancellation: Should you decide that you cannot wait and wish to cancel your order, please be aware that a 20% restocking fee will apply. This policy is applied without exceptions.

  6. Special Products: For certain items such as pressure washers, hose reels, and custom equipment, please expect a longer shipping time of approximately three weeks.

  7. Inspecting Deliveries: Upon receipt of your order, we urge you to inspect all packages for any visible shipping damage. If any damage is evident, please inform the delivery driver immediately. If you discover damage after opening the package, please contact us promptly to initiate the claims process. Replacement products will be sent to you once the claim has been resolved.

  8. Tracking Information: You will receive your tracking number as soon as the shipping label has been generated. Note that the carrier may take a few days to pick up your order. Once they have done so, you will be able to track its progress. Your satisfaction is important to us, and we aim to provide you with the best shipping experience possible.

Missing Items

We understand that errors can occur, and we are committed to rectifying them promptly. However, to ensure the accuracy of your order, we kindly request that you inspect all packages upon receipt. If you discover any missing items, please notify us within five business days from the date of delivery, as determined by the tracking number's delivery date. Upon notification, we will initiate a thorough parts audit to determine if an error was made. If our audit confirms that the part was not included, we will promptly ship the missing item to you at no additional cost.

Warranty Information

Certain products in our inventory are covered by the manufacturer's warranty. Please note the following warranty details:

  • Warranties are non-transferable and are valid only for the original purchaser.
  • The purchaser is responsible for covering return shipping costs in warranty-related cases.
  • In situations where a return does not qualify for warranty coverage due to misuse or neglect, we will contact you. You will be presented with the option to have the item returned "as is" or disposed of at our facility. Any additional fees incurred as a result of this process will be the responsibility of the customer.