Terms of service

 

We sincerely appreciate your decision to shop with us. With years of experience in exterior cleaning, we are excited to not only provide you with top-quality products but also to share our wealth of knowledge, all at competitive prices.

General Information

As an online wholesale supplier catering to professional cleaners, we want to ensure you have a smooth shopping experience. Here are some important details:

  • Order Communication: To streamline communication and maintain a transparent record of all interactions, we kindly request that all order-related communications be conducted via email or our website's chat feature.

  • Online Orders: All orders must be placed through our online platform for your convenience.

  • Modifying Orders: After placing an order, we are unable to make additions to it. If you wish to include additional items, kindly create a new order.

  • Pricing Errors: If a product is mistakenly listed at an incorrect price or if additional shipping costs are not properly applied, NECSS reserves the right to refuse or cancel any orders placed at the incorrect price. This applies whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged before the order is canceled, a full refund will be issued to the original payment method.

  • Direct Shipping: For cost efficiency, some items, including, but not limited to pressure washers and hose reels are shipped directly from the manufacturer. The lead time provided is an estimate and may vary day-to-day. If you require a more precise lead time, don't hesitate to get in touch with us.

  • Price Variability: Please be aware that prices are subject to change without prior notice.

  • Database Integrity: In the unlikely event of a database crash or interruption, any affected orders will be promptly refunded and will need to be re-purchased by the customer. Rest assured, we will notify you if such an event occurs to keep you informed.

We are committed to offering you the best service and products in the industry.